In May 2024, Trilogy Care launched The Trilogy Care Portal —our online service portal for care recipients and their authorised representatives. This portal provides a secure and convenient way to manage your Home Care Package, and it’s accessible exclusively to our care recipients, their authorised representatives, service providers, and care coordinators.
Sign up to the Trilogy Care Portal
Each of our care recipients and their authorised representatives should have received an email invitation with step-by-step instructions for registering on the portal. This guide will help you easily create an account and get started.
If you haven’t received an invitation email or are experiencing any issues with registration, please contact our support team. We’re here to help!
- Email address: portal.support@trilogycare.com.au
- Phone number: 1800 915 071
- Support page: Portal.support.trilogycare.com.au
Why use the Trilogy Care Portal?
The Trilogy Care Portal was designed with feedback from our valued care recipients to provide the tools and features you need. With the portal’s budget tracking tool, you can clearly view your funds and expenses, giving you greater control over your Home Care Package and finances. You’ll also find a record of transactions and account statements to make informed decisions about your care.
Recipients can invite others to view and access their Home Care Package details, making it easy to keep key contacts up to date. This feature ensures that your support network has access to important information whenever you choose to share it.
Key features of the Trilogy Care Portal
- Full budget transparency
- Comprehensive financial overview
- Detailed transaction history
- Account statement history
- Breakdown of fees
- Easy communication channels
- Updated contact management
Exciting future functionality will include:
- Process invoices and reimbursements directly through the portal
- Report an incident or change in condition
- Find suppliers and services in your local area
The Trilogy Care Portal is designed to be simple and easy to use—even if you have minimal experience with computers or smartphones.
And the best part? It’s completely free for all Trilogy Care recipients! If you have a Home Care Package with us, you can log in today and start taking control.
Ready to sign up?
You can log into the Portal here.
If you need assistance logging in, feel free to contact us:
- Email: Portal.support@trilogycare.com.au
- Phone: 1800 915 071
- Support page: click here
So take Trilogy Care of yourself—register for the Trilogy Care Portal today and experience the difference it makes!
