From 1 November 2025, the new Support at Home program will officially replace the current Home Care Packages (HCP) system. This is one of the most significant changes to aged care in Australia in over a decade.
But for many older Australians and their families, applying for Support at Home can feel like a daunting task. We receive many calls from older Australians asking “How do I apply for Support at Home funding?” or “How can my parents get Support at Home funding?”
That’s where Trilogy Care comes in.
We’re here to break it down and help you through it, step by step.
What is Support at Home?
Support at Home is a government-funded aged care program designed to help older people stay independent, safe and connected in their own homes.
Instead of daily subsidies, participants receive a quarterly budget tailored to their care needs, with access to a clear service list and a Care Partner to help plan and coordinate their care.
If you’re already receiving a Home Care Package, you may automatically transition. But if you’re applying for the first time, or supporting someone who is, you’ll need to go through the new application and assessment process.
So, how do I apply for Support at Home?
Here’s how the application process works, and what to expect at each stage:
1. Start with My Aged Care
To access government-funded care, your first step is to register with My Aged Care. This can be done online or over the phone. You’ll be asked a few questions about your health, living situation and current supports.
If you’re helping someone else apply, you can also register as their representative.
2. Get assessed by the Single Assessment System (SAS)
Once registered, you’ll be referred for an aged care assessment through the Single Assessment System (SAS), which replaced ACAT and RAS teams.
An assessor will visit your home to understand your care needs and determine your eligibility. This is a supportive conversation, not a test, and the goal is to match you with the right level of help.
3. Receive your Support at Home classification
Following the assessment, you’ll be assigned a Support at Home classification level. This determines how much funding you’ll receive each quarter.
There are eight ongoing classification levels, plus additional short-term options like the Restorative Care and End-of-Life Pathways.
4. Choose a provider that puts you first
Once your classification is confirmed, it’s time to choose a Registered Provider. This is where Trilogy Care can make a real difference.
As your provider, we support you to:
- Create your personalised care plan
- Choose your own workers (if you prefer)
- Make the most of your quarterly budget
- Stay compliant with the new system (without the paperwork headaches)
We guide you through every decision and check in regularly to make sure your care still fits your needs.
5. Start your care with confidence
With the right provider in place, your services can begin. You’ll receive regular statements showing how your budget is being used, and you’ll work with your Care Partner or Care Coordinator to review your plan as your needs evolve.
You’ll also have access to additional funding for things like assistive technology, home modifications, and supplements (if eligible).
Trilogy Care makes it easier to apply
You don’t need to go through this process alone. At Trilogy Care, we simplify the Support at Home journey and make sure you’re supported at every step: before, during and after you apply.
Whether you’re navigating the process for yourself or helping a loved one, we’re here to help you feel confident, informed and in control.
Quick summary: How to apply for Support at Home
- Call or register with My Aged Care: 1800 200 422 or visit myagedcare.gov.au
- Have an assessment through the Single Assessment System (SAS)
- Receive your classification level and funding amount
- Choose Trilogy Care as your registered provider
- Start your personalised care plan
Ready to apply or need a hand getting started?
Call Trilogy Care today on 1300 459 190. We’re here to make aged care simple.
