Who is Fully Coordinated care best for?

Wondering whether Fully Coordinated care is right for you under Support at Home? This guide is for older Australians and families who want more help organising home care, but still want choice over who comes into the home, when they arrive, and how they help.

We’ll explain who Fully Coordinated suits best, how it compares to Self Managed, and the signs it might be time to get extra coordination support around rosters, services and budget planning.

What Fully Coordinated is

Fully Coordinated is one of Trilogy Care’s two service options, alongside Self Managed. It’s designed for people who want to stay in control of their care choices, without having to manage every booking, follow-up and admin task alone.

You choose your services and the people who support you. Trilogy Care coordinates the moving parts so your Support at Home budget becomes consistent, reliable support at home.

Who Fully Coordinated is best for

Fully Coordinated tends to be the best fit when you want choice and flexibility, but you also want an experienced team making the day-to-day feel simpler.

It can be especially helpful if you:

• Have multiple services to organise across the week

• Have more complex needs, or support that changes over time

• Feel like care coordination is starting to take up too much headspace

• Want confidence that services, paperwork, and plans are staying on track

• Want visibility of what’s been used and what’s left in your quarterly budget

Signs you might need more coordination support

Coordinating care is starting to feel like a job

If you’re spending a lot of time calling, texting, confirming, rescheduling, and following up, the admin can quickly become the hardest part of home care. Fully Coordinated is designed to reduce that load while keeping you in control of the decisions.

You want support without giving up control

Some people want more help, but do not want to hand everything over. Fully Coordinated is built for that middle ground. You stay in charge of who comes, when they arrive, and how they help. Trilogy Care supports you by coordinating the details that make care run smoothly.

Your quarter needs planning, not just week-to-week organising

Support at Home funding is easier to use well when the quarter is planned against your goals. Fully Coordinated gives you help to stay organised across the full quarter so your budget is used intentionally, and changes can be made without things falling into chaos.

Fully Coordinated vs Self Managed

Self Managed can be a great fit if you enjoy organising your own support and have the time and confidence to manage rosters, service changes, provider communication, and paperwork.

Fully Coordinated can be a better fit if you want to keep choice and control, but you want an experienced team coordinating bookings, admin, and the moving parts that can build up over time.

A simple way to think about it is this: Self Managed puts more of the organising on you. Fully Coordinated keeps the control with you, but shifts more of the coordination work to the care team.

What Trilogy Care coordinates for you

Under Fully Coordinated, your care coordinator helps keep everything aligned to your goals, service list, and support plan. Depending on your needs, this can include:

• Coordinating providers, services, and bookings

• Confirming checks and documentation so services can proceed

• Keeping rosters organised so visits stay reliable

• Tracking invoices so paperwork does not pile up

• Planning each quarter against your goals and adjusting when life changes

The aim is fewer loose ends, fewer surprises, and support that is easier to manage.

What you keep control of

Fully Coordinated is designed for people who want support to be organised, without losing the parts that matter most. You stay in control of:

• Who comes into your home

• When they arrive

• How they help

• What services you receive

• When you want to change direction

What to do next

If you’re already approved for Support at Home, are waiting for funding, or have a My Aged Care referral code, a conversation can help you work out whether Fully Coordinated fits your needs.

A good first step is sharing:

• What matters most right now

• Your preferred days and times

• The type of support you want

• What is currently hard to manage about your care

From there, you can explore what Fully Coordinated could look like for you and what the next steps would be. Alternatively, you can call the Trilogy Care team on 1300 459 190 to discuss Fully Coordinated care further.