Support at Home terms you need to know

The aged care system in Australia is evolving, with the Home Care Packages (HCP) program set to be replaced by the Support at Home program from 1 November 2025. As we prepare for this significant transformation, one of the most noticeable updates is the shift in terminology and wording to allow the new Support at Home terms to be represented accurately. These changes reflect a deeper structural reform designed to improve transparency, standardisation, and client-focused care. If you’re wondering what this means for you or your loved ones, here’s a clear breakdown of the key Support at Home terminology and how it differs from what we’ve known under the current Home Care Package system. Note that in some instances, Trilogy Care has used alternative terminology to the government, as we prefer to use terms that most accurately represent the services we offer and the people we engage.

Home Care Packages vs Support at Home: Key terminology shifts

Here’s a side-by-side look at the most important changes in aged care terms:

What do these aged care changes mean for you?

Whether you’re a grandfathered client, hybrid client, or new client, the aged care changes under Support at Home will impact the way your services are planned and funded.

• More predictable funding: Quarterly budgets replace the daily subsidy model

• Greater transparency: Fees and services are more clearly defined and categorised

• Access to dedicated funding pools: Assistive Technology and Home Modifications have separate funding allocations and rules

• Stronger planning tools: The role of your Care Partner is designed to support you holistically—not just administratively

Why are these terminology changes important?

The new Support at Home terminology isn’t just for show—it demonstrates a change in how aged care is delivered and managed. The language used now reflects a more structured, transparent, and accountable system that empowers older Australians to remain independent in the home they love for longer. Whether you're currently receiving services or newly entering aged care, understanding the new wording and terminology will help you navigate the system with confidence.

Stay informed with Trilogy Care

At Trilogy Care, we’re here to guide you through every step of the transition to the Support at Home program. Our team is committed to helping you understand what these aged care changes mean and ensuring your care remains aligned with your evolving needs. Have questions? Contact us today on 1300 459 190 to discuss how the Support at Home changes may affect you.