Support at Home service list and support plan: how to use them to get the support you actually need
16 Jan 2026
Support at Home service list and support plan: how to use them to get the support you actually need. Support at Home comes with a few key documents that shape what support you can receive and how your funding can be used. Two of the most important are your support plan and the Support at Home service list.
If you understand how these work together, it becomes much easier to set up services that match your goals, avoid confusion about what can be funded, and adjust your support when your needs change.
The three documents that shape your support
Each document has a different job. When you know which one to use, decisions get easier.
Your support plan
Your support plan captures what you have been assessed for, including your needs, preferences and goals, and the types of services you are approved to access under Support at Home.
Use your support plan when you want to confirm:
What outcomes your support should be working towards
Which service areas you are approved for
What should take priority when you are planning support across the quarter
The Support at Home service list
The service list is the boundary for what can and cannot be funded under Support at Home. It helps you check whether a service is in scope and provides a structure for the types of supports available.
Support at Home services sit across three categories:
Clinical care
Independence support
Everyday living support
If something is not in scope, the practical next step is to find a funded alternative that still meets your goal, or to treat that extra support as privately paid.
Your care plan
Your care plan is developed with your provider. It turns approvals into a workable routine at home, including what happens each week, how often services occur, and how support is delivered around your preferences.
Use your care plan when you want to:
Adjust timing, frequency, or the mix of services
Respond to changes in your routine or needs
Keep services aligned to your goals and budget across the quarter
How to use your support plan to set the right direction
A support plan is most useful when you pull out the parts that guide real decisions.
Step 1: Start with your goals
Goals stop care from becoming a list of tasks. They keep decisions anchored in what matters in daily life.
A simple check is: does this service clearly connect to one of my goals at home?
Step 2: Confirm what you are approved for
Your support plan shows the service areas you can access. Your care plan should be built around these approvals.
If your current routine does not feel aligned, this is the place to start. It helps you reset the plan so support matches what you were assessed for, not just what has been happening week to week.
Step 3: Use the plan to prioritise
When funding is planned across a quarter, you often need to choose what matters most first.
A practical way to prioritise is:
Protect the supports that keep you safe and independent
Add the supports that make day-to-day life manageable
Keep some flexibility for change, so one disruption does not derail the quarter
How to use the service list without getting lost in the detail
Most people do not need to read the whole service list. You can use it as a quick filter before you lock anything in.
Before you commit to a service, check that it:
Links to a goal in your support plan
Fits within the types of supports you are approved for
Is clearly in scope under the Support at Home service list
Makes sense for your budget across the quarter
This one habit can prevent a lot of frustration later, especially when you are comparing options or trying to add something new.
Turning approvals into a workable week at home
Once you understand your goals and what you are approved for, the next step is building a routine you can actually live with.
A strong weekly plan usually answers:
What support has to happen consistently?
What can be flexible depending on the week?
What does a good week of support look like in your home?
When that plan is clear, coordination becomes easier and services tend to be more reliable.
Keeping your support aligned over time
Support at Home works best when you can see what is happening and adjust early, not after things have drifted.
A simple rhythm that helps:
Check that services are still linked to your goals
Update your care plan when routines or needs change
Reset priorities when a new quarter begins
If your needs change significantly, that is usually the point to discuss whether a review is needed and what the best next step is.
How Trilogy Care helps
Trilogy Care offers two service options under Support at Home: Self Managed and Fully Coordinated.
With Self Managed, you take the lead on more of the organising. With Fully Coordinated, you keep choice and control, with a care coordinator helping manage the moving parts so services stay aligned, organised and easier to maintain over time.
What to do next
If you want support that feels practical and aligned, start here:
Pull out your goals and approved service areas from your support plan
Use the service list as a quick in-scope check
Shape a weekly routine through your care plan that fits your life and budget across the quarter
If you want help keeping services, schedules, and quarter planning aligned, speaking with a care coordinator can help you map the clearest next step. Alternatively, give Trilogy Care’s friendly team a call on 1300 459 190 to see how we can assist you.
