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Support at Home is here - time to sign up for care

4 Nov 2025

Cairns Support at Home retirement village Trilogy Care

Support at Home is rolling out, bringing clearer budgets and more choice for older Australians who want practical help at home. If you’ve been waiting to set up support, now’s the moment to plan your week, choose your workers and start using the help you’re eligible for.

What changes for you

Support at Home brings everyday help, independence supports and clinical care into one program. The benefit for clients is simple: a clearer budget and more control over who provides services, when they visit, and what they do. With Trilogy Care, that budget becomes more care hours from the same funding, delivered around your goals and routines.

Why act now

  • Use what’s yours this quarter. Budgets run quarterly; delaying often means leaving hours unspent.

  • Lock in reliable workers. Early planning secures preferred days and times.

  • Reduce stress. Setting up calmly now beats scrambling after a fall or hospital stay.

What your plan can include

Every plan is tailored. Common supports are personal care, meal prep, cleaning, laundry, community access and transport. Where appropriate, we coordinate allied health, nursing and small safety items for the home. Your care partner lines up the right mix and adjusts as needs change.

How to get started with Trilogy Care

  1. Book a quick chat. Tell us what a good week at home looks like.

  2. Confirm eligibility and budget. We explain options in plain language.

  3. Design your plan. Choose services and workers; we help stretch hours further.

  4. Activate your first visits. We schedule care, set up clear statements and review regularly.

Your choice, your workers

Prefer someone you already know? Bring trusted helpers and we’ll handle checks, rates and scheduling so everything is safe and compliant. Or pick from our network. Want mornings only or shorter, more frequent visits? We build the roster around you.

Getting more hours from the same funding

We focus on converting your budget into real help, not unused allocations. That means smart visit lengths, fair local rates, transparent statements and regular check-ins so support is actually delivered each quarter.

Switching from another provider

You can switch. We coordinate the handover so services continue without a gap and any eligible unspent funds follow the proper process. You get one contact, clear timelines and a start date that suits you.

Quick checklist to prepare

  • Your top weekly priorities

  • Preferred visit days and times

  • Regular appointments to work around

  • GP and practitioner contacts

  • Names of any helpers you’d like to include

Ready to start?

Book a chat with Trilogy Care today. We’ll confirm eligibility, design a plan around your goals and get helpful visits in the diary, with clear pricing, local options and a focus on making every hour count.

 

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Why wait any longer?

Mother and daughter sitting together in a park, smiling and sharing a moment of connection and care.

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