When we first published this article in September 2024, ahead of the Support at Home program, it was natural to feel uncertain about how the changes would affect the support you received through your Home Care Package. Support at Home started on 1 November 2025 and is designed to enhance the care experience for individuals receiving home care.
What changed with Support at Home?
In a previous article, we outlined some of the changes that came with the transition to Support at Home. This article provides further details.
Unspent funds
Existing care recipients transitioned to Support at Home on 1 November 2025. Their Support at Home funding matched their Home Care Package funding level.
But what happens to any unspent funds you’ve accumulated?
You retained any unspent funds accrued under your Home Care Package as at 31 October 2025. These funds can continue to be used for ongoing services or as part of the Assistive Technology and Home Modifications (AT-HM) Scheme, which is designed for home improvements.
How did the income tested care fee change?
If you paid an income tested care fee under your Home Care Package, it's important to know how the changes affect your payments.
You still pay a contribution, but at an individualised discounted rate to ensure that you do not pay more than you did under the Home Care Package.
If you did not pay an income tested care fee, you are not required to pay additional fees under the new system. This ensures that no one is financially disadvantaged by the transition.
Can I still self-manage?
Yes, self-management is available under Support at Home. Former Home Care Package recipients can continue to manage their own care and support through Trilogy Care.
What do the new funding classifications mean?
Support at Home introduced eight classifications for ongoing services, replacing the four Home Care Package levels. Each classification comes with a budget for participants to access services.
Here are the classifications and the approximate funding levels published before launch. For the current amounts, see our guide to classifications 1 to 8:
What if I was already receiving funding?
If you were receiving Home Care Package funding, you transitioned to the following amounts (as published before launch):
What is the AT-HM Scheme and how does it impact my funds?
Support at Home also introduced the Assistive Technology and Home Modifications (AT-HM) Scheme, which gives care recipients access to assistive technology and home modifications without needing to save funds from their individual budgets.
The funding tiers are as follows:
This scheme allows you to receive more care hours without sacrificing essential technology or home modifications.
Where can I find more information about Support at Home?
We are committed to keeping you informed and providing updates so that you feel confident about the new system. You can learn more by visiting this link or reading our complete guide to Support at Home.
If you require Home Care now, please give us a call on 1300 459 190 or contact us online.
