On 4 June 2025, the Australian Government announced a Support at Home delay. The program will now commence on 1 November 2025, instead of the original 1 July start date. This aged care delay gives clients, families, and providers more time to prepare. Here’s what the Support at Home November update means for you.
1. When does Support at Home start?
The Support at Home program will now start on 1 November 2025. This new date follows a brief deferral from the original 1 July 2025 start. The current Home Care Packages (HCP) program will continue until 31 October 2025, ensuring there’s no disruption to your care.
2. Why was Support at Home delayed?
The program was delayed until November in order to give older people, their families, and providers more time to prepare. The government listened to sector feedback and made the decision to ensure the transition is safe, well-managed, and supports everyone involved. It’s a positive move that puts client care first.
3. Is the delay good for aged care clients?
Yes, the short delay to the aged care reform is good for clients. It gives you and your family more time to understand the upcoming Support at Home changes and feel confident about what’s coming. It also allows providers like Trilogy Care – who are already well prepared – to continue refining support systems and resources. This means you’ll be even better supported when the program begins on 1 November 2025.
4. What does the extra time allow Trilogy Care to do?
The extra time allows Trilogy Care to fine-tune our systems, train our team, and work closely with you to prepare for Support at Home November. We’re reviewing every client’s care plan to make sure it transitions effectively under the new model, and we’ll continue to share updates and support you every step of the way.
5. Will there be more changes to the aged care legislation?
Yes, the government is continuing to finalise key details of the new Aged Care Rules, which support the operation of the new Act. These updates are expected in the coming months, and we’ll keep you informed about any changes that might affect your care or services. Trilogy Care is across all Support at Home November developments, so you don’t need to worry.
6. Will Home Care Packages continue during the delay?
Yes, Home Care Packages (HCPs) will continue until 31 October 2025. You’ll keep receiving your care, funding, and support as usual. There are no changes to your services or fees during this period, and you don’t need to do anything differently.
7. Will my fees change because of the delay?
No, your current fee arrangements will stay the same until 31 October 2025. If you are a grandfathered client, the ‘no worse off’ principle will apply beyond 1 November 2025.
If you are a hybrid client, you will transition to the new contribution framework on 1 November 2025. Trilogy Care will explain how this affects you before the transition.
8. Will my care or services change before Support at Home begins?
No, there will be no changes to your current services before 1 November 2025. You’ll continue receiving the same support through your Home Care Package, with the same funding and arrangements in place. If your care needs change, your care partner will review your care plan and discuss any necessary updates with you.
9. Do I need to do anything right now?
No, you don’t need to take any action at this stage. Trilogy Care will handle all the changes behind the scenes and will keep you informed. We’ll reach out to discuss any further Support at Home updates that affect your funding or services well before anything changes.
10. Will I lose my unspent Home Care Package funds?
No, your unspent funds will not be lost. You will be able to carry over unspent Home Care Package funds into the Support at Home program. However, rollover will be subject to new rules and limits under the Support at Home model. We will explain these conditions to you once the government releases the final rules.
11. What if I’m waiting for a higher-level package?
If you’re already on the national waitlist for a higher-level package, that won’t change. You’ll continue moving through the queue under the current system. If your new level is approved after 1 November 2025, you’ll move to that new funding level under Support at Home, and your protections (like grandfathering) will still apply if you’re eligible.
Reach out to Trilogy Care for more information
If you have questions about how the Support at Home delay may affect you, or if you’d like support reviewing your care plan, we’re here to help.
You can reach out to your care partner or care coordinator directly or contact our friendly team on 1300 459 190 or info@trilogycare.com.au
We’ll continue to provide updates as more information becomes available. At Trilogy Care, our priority is to ensure you feel confident, informed, and supported—every step of the way.
