Struggling to understand Support at Home? View our case studies!

With the Support at Home program set to replace Home Care Packages on 1 November 2025, many people are still unclear about how the aged care system is changing. To help guide people through the process, Trilogy Care has developed a series of real-life case study videos to help explain exactly what’s coming and what it means for you. These videos form part of our aged care 2025 guide, practical resources designed to support older Australians, their families, and carers in understanding the changes. Whether you're a Grandfathered client, a Hybrid client, or just starting out, the videos walk through realistic scenarios that show how Support at Home will work day to day.

Why watch the Support at Home case study series?

The reforms introduce new budgets, contribution rules, service categories and provider processes. But for many people, it’s hard to translate this into what it means in real life. Our Support at Home guide resources include case study videos to break it down. Each video follows a client scenario and shows how services, fees and support options apply under the new model. These case studies are designed for:

• Clients transitioning from a Home Care Package
• Families supporting someone in aged care
• People preparing to enter care after 1 November 2025
• Anyone considering self-management under the new system

What do the videos cover?

Each video is under ten minutes and focused on a key topic:

• What is Support at Home?
• The difference between Grandfathered and Hybrid clients
• Quarterly Budgets and rollover of unspent funds
• Understanding Client contributions
• Clinical, Independence and Everyday living supports
• Assistive Technology and Home Modifications (AT-HM)
• The Restorative Care Pathway and End-of-Life Pathway
• Switching Registered Providers
• Accessing hardship support and supplements
• Self-management under Support at Home

You can watch one or all, depending on your needs.

Straightforward, real-life examples

These videos don’t over-explain or rely on jargon. They show what the new model looks like for people with different care needs and funding levels, so you can better prepare for the changes ahead. Whether you’re managing services yourself or working with a Registered Provider, these videos will help you understand your options.

Watch now and learn about Support at Home

The full case study series is now available on Trilogy Care’s YouTube channel. Trilogy Care is committed to helping clients make informed, confident decisions as the aged care system transitions. These case studies are just one part of our ongoing support, and we’ll continue to update the series as more details are confirmed ahead of the November launch. For more Support at Home information, call 1300 459 190 or visit our Support at Home information hub.