Learn how to navigate the aged care system with Trilogy Care

Aged care in Australia is entering a new era — and for many older Australians and their families, understanding the upcoming Support at Home program can be complex. Whether you’re navigating the current Home Care Package (HCP) program or preparing for what’s next, a Trilogy Care information session could be perfect for you. To cut through the confusion, Trilogy Care is running a series of free aged care information sessions across the country. These sessions are designed to help you understand how the system works today — and give you the tools to manage your aged care journey with clarity and confidence. Whether you're receiving support yourself or helping a loved one, attending a Trilogy Care roadshow can make all the difference.

What’s changing under Support at Home?

The Support at Home program will replace the Home Care Package program on 1 November 2025. That change will bring:

• Quarterly budgets instead of daily subsidies
• New client categories (Hybrid and Grandfathered)
• Revised pricing and service models
• Personal contributions based on income and classification
• A shift in how services are defined and accessed
• It’s a big shift — and understanding the new rules is crucial for getting the most from your funding

What is a Home Care Package?

Before we look at what’s changing, it helps to understand the current system. Home Care Packages (HCPs) are government-subsidised care programs designed to help older Australians stay in their own homes for longer. They offer different levels of support, from basic help with daily tasks to more complex care services. By attending a Trilogy Care session, you’ll gain a clearer understanding of:

• How Home Care Packages work today
• What types of services they include
• What changes to expect under Support at Home
• How to make the most of your funding — now and into the future

Learn what applies to you

One of the most valuable parts of attending a Trilogy Care event is gaining a clear understanding of the difference between Hybrid clients and Grandfathered clients — and why it matters. You’ll walk away knowing:

• How the Support at Home program works in practice
• What your client type means for your fees and funding
• What you can and can’t spend your care budget on
• How to manage your quarterly budget confidently
• What to do if your care needs change

Our aged care specialists will also explain how to access newer features like Assistive Technology, Restorative Care, and End-of-Life support under the Support at Home system.

Who should attend a Trilogy Care information session?

These aged care events are ideal for:

• Older Australians receiving aged care services at home
• Those who would like to know more about the upcoming Support at Home program
• Clients recently approved or reassessed under Support at Home
• Carers, family members or representatives
• Anyone who wants clear, practical advice — without the jargon

Whether you’re new to aged care or adjusting to the new system, attending a Support at Home event can make a real difference.

Free information sessions for older Australians

Each session is hosted by experienced aged care professionals who take the time to explain the system clearly — and answer your individual questions. You’ll also receive a free take-home information pack, enjoy light refreshments, and leave feeling more confident in your care journey. Sessions are free, but places are limited and registration is essential. Join a Trilogy Care roadshow near you and get the clarity you need to take control of your aged care experience. Give our friendly team a call on 1300 459 190 to learn more!