How to upgrade your Support at Home funding

If your care needs have changed, a Support at Home reassessment can help you move to the right classification so your services keep pace. This guide explains what a Support at Home classification means, when to ask for a review, and how the Single Assessment System considers your request.

Understand your Support at Home classification

Your Support at Home classification guides your quarterly budget and the mix of services available to you. The program is designed to match support to changing needs and offers multiple classifications so care can scale as things shift. Services are grouped broadly into clinical care, independence supports and everyday living. Clinical supports are government funded, while contributions can apply to some independence and everyday living services.

When to ask for a reassessment

Ask for a Support at Home reassessment when you notice any of the following:

• More help needed with personal care, mobility, continence, meals or medication management

• New or worsening health conditions, frequent falls, pressure injuries or hospital admissions

• Carer strain or reduced informal support

• Equipment or home changes needed to stay safe at home

• Your quarterly budget no longer covers what you reasonably need, even after careful scheduling
  
  

How the Single Assessment System makes decisions

The Single Assessment System uses structured clinical questions and evidence to place you in the most appropriate Support at Home classification. Assessors look for clear links between your current needs, your goals and the services in your Support Plan. Recent, high-quality evidence makes the outcome stronger.

Step-by-step to request a higher classification

1. Talk to your care partner and review your Support Plan
   Book a check-in with your Trilogy Care care partner. Together, update your Support Plan to reflect what has changed and which services you now need across clinical, independence and everyday living
   

2. Gather the right evidence
   Provide recent documentation that shows increased need, such as:

   • GP or specialist letters, discharge summaries and medication changes

   • Allied health reports (physio, OT, speech pathology) with specific recommendations

   • Falls logs, wound charts, continence plans or behaviour observations

   • A month of rosters or invoices showing your current budget is not sufficient
     

3. Request a Support at Home reassessment
   Your care partner can submit a request through the Single Assessment System. If approved, you’ll receive a higher Support at Home classification and an adjusted quarterly budget from the decision date
   

4. Ask about short-term pathways if you need extra help now
   Goal-focused, short-term supports may sit alongside your budget when you meet the criteria. Your care partner will advise what is appropriate and how to apply
   

5. Consider Assistive Technology and Home Modifications
   If equipment or home changes would keep you safe and independent, ask your care partner to check eligibility for funding options and rules
   
   

Budget and contributions at a glance

Plan services across the full quarter and keep good records. Statements, invoices and waitlist notes show real-world demand, which strengthens your case for a higher classification. Your care partner will also explain how contribution settings apply to your services so there are no surprises.

How Trilogy Care helps

We partner with you to:

• Map changes in your needs to the government Service List and refine your Support Plan

• Coordinate the reports and recommendations that strengthen a Support at Home reassessment

• Optimise your quarterly budget so essential services continue without gaps

• Explore short-term pathways or equipment and home modification options where eligible

• Explain contribution settings in plain English and advocate for timely next steps
  
  

Frequently asked questions - reassessment

What is a Support at Home classification?
It is the category that best matches your current needs and guides your quarterly budget and service mix under the Support at Home program

How do I start a Support at Home reassessment?
Contact your Trilogy Care care partner. We’ll update your Support Plan, gather evidence and request a reassessment through the Single Assessment System

What evidence helps the Single Assessment System decide?
Recent clinical letters, allied health reports, falls or wound records, updated medications and service usage data that shows your current budget no longer meets your needs

If you need assistance getting reassessed, contact Trilogy Care’s friendly team on 1300 459 190.