Wondering how to reactivate your home care under the Home Care Package program? This blog gives you a clear, step by step path to restart safely, quickly and on your terms. You will confirm what paused, review approvals and agreements, and prioritise the first fortnight so the essentials are booked first. You will also find practical checklists, the documents your team will ask for, and guidance to get your care team back on shift with consistent days and times.
We explain how to use any unspent funds to cover priority supports now and how clients who self-manage with Trilogy Care can often unlock more hours from the same budget by choosing trusted local workers and agreeing fair rates. Your Care Partner stays alongside to help schedule services, onboard or replace workers, and keep your plan accurate and compliant. By the end you will know what to book, who to contact and how to keep things running smoothly.
Confirm where your care paused
Start with a quick stocktake. List the services that stopped, who delivered them, and any equipment you rely on. Note any changes since then, new medications, mobility needs, falls, or hospital recommendations. This lets your Care Partner see what should resume as-is, what needs a tweak, and what can wait until you’re back in a routine.
Review your approvals and agreements
Pull together your My Aged Care letter or package level, your care plan, service agreement and the latest schedule of fees. If your income or living situation has changed, tell your Care Partner so your fees and plan remain accurate. If you took formal leave from your package (for example, while in hospital), let your Care Partner know your return date so services can restart without gaps.
Prioritise the first fortnight
Focus on the essentials you need in week one, then build from there. Most clients restart in this order:
- Personal care and medication support
- Meal preparation and shopping
- Transport to medical or therapy appointments
- Domestic assistance and home maintenance
- Social support and reablement activities
Lock those bookings in for the next two to four weeks so your routine settles and you’re not chasing appointments at the last minute.
Get your care team back on shift
If you self-manage, contact your preferred local workers to confirm availability and rates, then share the updated roster with your Care Partner. If Trilogy Care coordinates for you, we’ll confirm who is ready to return, replace anyone who is unavailable, and onboard any new workers you’d like to bring in. Either way, aim for consistent days and times – continuity builds confidence after a pause.
Sort the paperwork your team needs
Having the right documents ready speeds everything up:
- Hospital discharge summary and any therapy recommendations
- Updated medication list from your GP or pharmacist
- GP referrals for nursing or allied health, if required
- Home safety notes (for example, key safe code, pets, hazards)
- Emergency contacts and preferred hospital
Share these with your Care Partner so your plan, risk assessment and instructions are up to date before services restart.
Make your budget work harder
A pause can leave unspent funds sitting in your account. Use them to cover the priority supports you need now and to trial short, targeted boosts (for example, extra personal care in the mornings for two weeks). If you self-manage with Trilogy Care, you can often secure more care hours from the same funding by negotiating local rates and reducing overheads. Track your spend weekly, not monthly, so you can adjust early if bookings change.
Avoid the common hiccups
A few quick habits will keep things smooth:
- Confirm next week’s roster by Thursday so workers can hold your preferred times
- Keep a single, dated medication list and bring it to every appointment
- Tell your Care Partner about any hospital admissions or travel plans as soon as they’re booked
- Put cancellation timeframes in your calendar to avoid avoidable fees
- Review your plan after two weeks to make sure the mix of services still feels right
How Trilogy Care helps you restart fast
Trilogy Care makes reactivation simple. Your Care Partner runs a quick check-in to confirm goals, safety and preferences, then helps you schedule the first fortnight of services. If you self-manage, we support you to choose trusted locals, agree rates and onboard new workers quickly. And our governance and safety oversight mean you stay in control while we keep the admin tight and compliant.
Ready to reactivate? Contact Trilogy Care on 1300 459 190 to get your supports back in place.
