Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what management tier would suit your care needs and lifestyle, and how to start the process.
Support at Home (SaH) providers in aged care
Self-manage your Support at Home funding with Trilogy Care and continue living well in the home you love. Unlock the aged care support services you need!
Frequently Asked Questions
A Support at Home provider is an organisation or entity that is approved and accredited by the Australian government to deliver aged care services to individuals who have been assessed as eligible to receive a Support at Home funding. These providers play a crucial role in the delivery of personalised care and support to older Australians who wish to remain living independently in their own homes. The responsibilities and services of a support at Home provider include developing a care plan; management of funds; monitoring and reviewing care, and compliance with aged care regulations and legislation.
All Support at Home packages need an assigned care manager, registered to an approved provider, to administer the government subsidy. Each provider is different, offering different types of services and/or care. It’s up to you to choose the provider that best fits your needs and the level of control you want over your budget and who delivers your services. You will need to complete an aged care assessment before you start with an aged care provider.
Sel-Managed Support at Home providers
Home care is all about maintaining independence, so it makes sense that the system enables you to retain as much control as you are comfortable with. When it comes to administering your Home Care Package, a Self Managed provider allows you to tailor your care to suit your preferred levels of choice and control. This might mean that they administer your HCP subsidy, while you:
- Design your own care plan and budget
- Choose your own support workers
- Negotiate your services at rates you’re comfortable paying
- Go directly to workers rather than using a middleman
Trilogy Care is a Self-Managed Support at Home provider connecting you to aged care providers near you.
Fully Managed providers
Fully Managed home care is the more traditional route when it comes to home care. Your chosen provider controls all aspects of your care, from planning to finances and everything in between. They will have their own staff and provide specific services.
The Support at Home program has been designed to:
- Assist older adults to continue living at home rather than moving into residential care
- Provide personalised care and support based on individual needs and preferences
Services provided under a Support at Home are subject to your personal care plan, but can include:
- Personal care: Assistance with bathing, dressing, grooming, and mobility.
- Nursing care: Medical support, medication management, and wound care.
- Domestic assistance: Help with cleaning, laundry, and meal preparation.
- Social support: Companionship, social activities, and community engagement.
- Transportation: Assistance with shopping, medical appointments, and social outings.
Home support refers to a range of services designed to assist older Australians with daily living activities, including cleaning, meal preparation, transport, and personal care. These services are often available through government-funded Support at Home plans.
You can find homecare providers near you by visiting the My Aged Care website and using their provider search tool. This allows you to compare services, costs, and customer reviews in your area.
The Support at Home Program is a government initiative that funds services to support older Australians in their homes. It includes personal care, nursing, therapy, transport, and other essential services.
Home help for older Australians includes services such as personal care, meal preparation, house cleaning, transport, and medical support. These services aim to keep older Australians safe, comfortable, and independent in their own homes.
Trilogy Care service options
SM | FC | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) Clinical escalation support | ||
FUNDING ADMINISTRATION Paying invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
TRILOGY CARE PORTAL ACCESS Dashboard access to care plan, services, budgets and invoices | ||
DEDICATED CARE COORDINATION Dedicated care coordinator Registration support Assessment and documentation support | ||
WORKER SOURCING AND ENGAGEMENT Source and onboard care workers Screen for skills and values Confirm avaiability and rates Book and manage selected workers | ||
HIGH NEEDS COORDINATION Supports clients with complex, multi-disciplinary needs |
SM = Self Managed
FC = Fully Coordinated
Changing lives one story at a time -
See what our clients have to say
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I've made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate
I have had a very good experience in any dealings I have with trilogy care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew
Recently switched to self managing my and my husbands my age care package through Trilogy. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when i needed advise, or would always return my calls if she wasn't available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronized. With Trilogy, I am in control again.
- Janet
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, SOLONAIMA, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy.
- Moira
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Support at Home funding as soon as possible.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your funding begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Support at Home funding. We will provide updates about changes to your situation, as well as providing regular check-ins.
Why choose Trilogy Care?
Enjoy more value, choice and freedom to live life on your terms. With some of thelowest feesin the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.
How It Works Benefits
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Fast approvals
Get started quickly with less hassle
Personalised support
That's tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Manage your care anytime, anywhere online