Finding the right support workers with CareVicinity

Self-managing with Trilogy Care means finding reliable, local support workers should be easy and on your terms. Our preferred platform, CareVicinity, makes that a reality.

What is CareVicinity?

CareVicinity is an easy-to-use online marketplace where you can find support workers in your area, chat with them directly, and set up personalised care arrangements. You decide who provides your care, on your schedule, at rates that work for you.

How CareVicinity works

Your care journey with CareVicinity, step by step:

1. Browse local worker profiles using filters such as qualifications, experience, languages and availability

2. Shortlist a few options, read bios and reviews

3. You can either post a job and see who responds, or message workers who appeal to you to start a conversation

4. Agree on rates, days and times, then send a booking request once happy
   

By following these simple steps you’re on your way to receiving quality care.

CareVicinity handles compliance checks and worker onboarding, while Trilogy Care takes care of your payments and financial tracking.

Why Trilogy Care clients choose CareVicinity

At Trilogy Care, we stand by the values of choice, value, and simplicity - principles that guide every interaction with our clients. These same values are shared by the team at CareVicinity, which is why so many of our clients are choosing to use CareVicinity to connect with support workers.

Here’s what those values look like in practice:

• Verified, trusted support workers

• Dedicated coordinator to help you fill every job

• One simple and transparent 12% platform fee

• Negotiate rates that suit your budget
  

This all adds up to an easier way to use your Support at Home funding.

CareVicinity’s services

CareVicinity makes it easy to find the right support for your needs. Clients commonly use the platform to arrange services such as:

• Personal care

• Domestic assistance and cleaning

• Social support and meal preparation

• Transport and community access

• Gardening and home maintenance

Whether you’re looking for your next support worker or want to bring an existing worker onboard, visit carevicinity.com.au or call their team on 1300 905 424.

If you're a Trilogy Care client, your Care Partner can also send you an invitation to join CareVicinity, along with any extra resources you need, making your transition to CareVicinity simple and well-supported.