Struggling to understand Support at Home? View our case studies!

Support at Home case studies, aged care case studies, Trilogy Care case studies

With the Support at Home program set to replace Home Care Packages on 1 November 2025, many people are still unclear about how the aged care system is changing. To help guide people through the process, Trilogy Care has developed a series of real-life case study videos to help explain exactly what’s coming and what it means for you.

These videos form part of our aged care 2025 guide, practical resources designed to support older Australians, their families, and carers in understanding the changes.

Whether you’re a Grandfathered client, a Hybrid client, or just starting out, the videos walk through realistic scenarios that show how Support at Home will work day to day.

Why watch the Support at Home case study series?

The reforms introduce new budgets, contribution rules, service categories and provider processes. But for many people, it’s hard to translate this into what it means in real life.

Our Support at Home guide resources include case study videos to break it down. Each video follows a client scenario and shows how services, fees and support options apply under the new model.

These case studies are designed for:

  • Clients transitioning from a Home Care Package
  • Families supporting someone in aged care
  • People preparing to enter care after 1 November 2025
  • Anyone considering self-management under the new system

What do the videos cover?

Each video is under ten minutes and focused on a key topic:

You can watch one or all, depending on your needs.

Straightforward, real-life examples

These videos don’t over-explain or rely on jargon. They show what the new model looks like for people with different care needs and funding levels, so you can better prepare for the changes ahead.

Whether you’re managing services yourself or working with a Registered Provider, these videos will help you understand your options.

Watch now and learn about Support at Home

The full case study series is now available on Trilogy Care’s YouTube channel. Trilogy Care is committed to helping clients make informed, confident decisions as the aged care system transitions.

These case studies are just one part of our ongoing support, and we’ll continue to update the series as more details are confirmed ahead of the November launch. For more Support at Home information, call 1300 459 190 or visit our Support at Home information hub.

Nutritious and simple lunch ideas for older people

lunch ideas for older people healthy food options for older people

As we age, eating well becomes one of the most important ways to support our health, energy and independence. A balanced lunch can help maintain strength, improve memory, and even reduce the risk of illness. Whether you’re preparing meals for yourself or a loved one, it’s helpful to have a few go-to lunch ideas that are easy to prepare, gentle on the digestive system and packed with flavour.

Here are some easy, nourishing and delicious healthy food options for older people to enjoy at lunchtime:

Quinoa and vegetable stir-fry

Quinoa is a soft, high-protein grain that’s easy to chew and packed with nutrients. Stir through lightly cooked vegetables like capsicum, carrots and broccoli for a hearty, colourful lunch. Add a drizzle of olive oil and your favourite herbs for extra taste. You can view the full recipe here.

Chicken and avocado wrap

Using a soft wholemeal wrap, fill with shredded grilled chicken, avocado slices, lettuce and tomato. Avocados provide healthy fats, while chicken is a great source of lean protein—perfect for supporting muscle strength in older adults. The full recipe is available on this site.

Lentil and vegetable soup

This warm and comforting option is rich in fibre and plant-based protein. Lentils combine beautifully with carrots, celery, spinach and tomato for a filling meal that’s kind on the stomach and great for colder days. Click here for the full recipe.

Tuna and white bean salad

A refreshing salad of tuna, white beans, red onion and fresh herbs offers omega-3s and plenty of protein. Drizzle with lemon juice and olive oil and serve on a bed of greens or with wholegrain crackers for a simple, nutrient-rich lunch. For more details on the recipe, view this site.

Greek yoghurt parfait

For a lighter midday meal, layer Greek yoghurt with fresh berries, a few nuts or seeds, and a touch of honey. It’s one of the easiest healthy food options for older people, especially those with smaller appetites. See the full recipe here.

Soft chicken salad wrap

Shredded cooked chicken, Greek yoghurt (or light mayo), celery and a dash of lemon make a creamy, satisfying chicken salad. Wrapped in a soft tortilla, it’s easy to chew and perfect for on-the-go lunches. This classic recipe can be viewed here.

Roasted vegetable couscous

A colourful mix of roasted vegetables like zucchini, pumpkin and eggplant pairs perfectly with couscous. Add chickpeas for protein and top with a light vinaigrette. It’s a vibrant, fibre-packed option ideal for a healthy ageing diet. For more details on this healthy meal, follow this link.

Easy lunch ideas with Trilogy Care

These lunch ideas aren’t just tasty—they’re also practical, easy to prepare, and supportive of a wide range of dietary needs. Choosing the right healthy food options for older people can go a long way in boosting mood, energy and wellbeing.

Whether you’re caring for a loved one or planning your own meals, variety and nutrition are key. Don’t forget to stay hydrated and adjust meal textures if chewing or swallowing is a concern.

Need help with meal planning or aged care support at home? Our team at Trilogy Care is here to help you live well, your way.

Find a Carer – a marketplace for support services

Find a carer support services

Trilogy Care is thrilled to announce our partnership with Find a Carer! As a self-managed Home Care Package provider, we understand the importance of having tools that make sourcing and engaging care workers simple and stress-free. Find a Carer offers precisely that—empowering you to take control of your care with ease and confidence.

What is Find a Carer?

The platform is a national online marketplace designed to connect Home Care Package recipients and older Australians directly with support providers and care workers. Their mission is to simplify the aged care system by reducing complexity, costs, and inflexibility—making high-quality care accessible to everyone.

With thousands of carers available across Australia, Find a Carer gives you the freedom to select services tailored to your specific needs, ensuring they’re delivered to an exceptional standard.

What services can I find through Find a Carer?

The platform offers access to a wide range of in-home support services, including:

  • Nursing care
  • Personal care
  • Social support
  • Community access
  • Transportation
  • Complex individual services
  • Experience-based activities
find a carer support

What features does the platform offer?

Find a Carer is designed to enhance your experience when sourcing and receiving care. Every care worker on the platform is fully insured and has undergone comprehensive background checks for your peace of mind.

Additional platform features include:

  • The ability to post jobs directly to nearby carers
  • Affordable hourly rates, starting from just $40 per hour
  • A secure, reliable booking system that consolidates payments in one place

Why choose Find a Carer?

As a national marketplace with access to thousands of highly qualified carers, Find a Carer makes it easier than ever to find the right support. With transparent pricing, trusted professionals, and high-quality services, it’s your gateway to enhancing the care you receive.

If you’re self-managing with Trilogy Care, using this support marketplace can help streamline your care and ensure you’re getting the best possible support to meet your needs.

Speak to us for assistance

If you’d like to learn more about how we can help you connect with Find a Carer, our team is here to assist. Call us today at 1300 459 190 or visit our website to get started.

Home Care Academy is live - start learning today

Home Care Academy - We're Live

Trilogy Care is excited to announce the launch of Home Care Academy (HCA) on 10 October. This platform supports everyone involved in home care, and provides the knowledge and skills essential for delivering compassionate, effective in-home care.

Start learning with the On-Demand Learning Bundle

At launch, participants will gain access to the first course, addressing mental health. This course will eventually be part of the On-Demand Learning Bundle. Content is available 24/7, allowing users to learn at their own pace. Additional modules will be added to the bundle over time, expanding the range of educational resources.

Easy access to Home Care Academy

From 10 October, Trilogy Care will offer a direct link to access the Home Care Academy platform. Registering is simple and easy—you can sign up using your email or popular social media platforms like Facebook, LinkedIn, Apple, or Google.

After registering, you will receive a welcome email guiding you through the platform’s features, giving you immediate access to a variety of educational materials. The platform’s intuitive design makes it easy to navigate, so you can start learning without any delays. You’ll be able to track your progress, pick up where you left off, and explore different caregiving topics at your convenience.

If you encounter any issues, Trilogy Care’s support team will be ready to assist. We aim to ensure a smooth and enriching experience for all users.

Personalised learning through specialised bundles

Trilogy Care has structured Home Care Academy so that the courses are sorted into learning bundles that cater to different areas of in-home care. The bundles are split into two categories, as follows:

  • On-Demand Learning Bundle: Available immediately upon registration, this foundational bundle includes essential modules to help learners get started.
  • Specialised Learning Bundles: These bundles will be introduced over time, exploring advanced caregiving techniques, mental health support, and the use of technology in care.

Join us in transforming home care

We invite you to be part of this educational journey. Look out for the link on 10 October, or visit our website to join. Trilogy Care is committed to raising the standard of in-home care through education, empowering a community of skilled, compassionate caregivers.

Click here to go to Home Care Academy now!

Support at Home services - what is available?

Support at Home - what services home care services pricing list

The list of Support at Home services has been published, detailing the services and support you can access with your new funding. These services are grouped into 14 categories, including personal care, meal support, and nursing care. Each category clearly outlines what is included and excluded.

Trilogy Care has reviewed the service list and highlighted key changes you should know before the Support at Home program begins on 1 November 2025.

Please note that these changes are all all subject to the passage of the Bill through Parliament. 

Below is an overview of the service types and how they apply to Support at Home care recipients. Please note, the home care services pricing list is subject to change.

Nursing care

Support at Home offers nursing care to address clinical needs through qualified nurses and nursing assistants. This includes assessing, treating, and monitoring health conditions, managing wounds, administering medications, and providing education to care recipients. However, services already funded through other programs, such as specialist palliative care, are not included.

Allied Health and other therapeutic services

Older Australians can access healthcare specialists such as dietitians, therapists, physiotherapists, and podiatrists under Support at Home.

Funding is available for treatment programs designed to help care recipients manage their own care when possible, promoting independence. Follow-up services related to assistive technology and home modifications are also supported.

Support at Home does not cover treatments that can be funded through other programs or the healthcare system, nor does it cover conditions unrelated to age-related decline, such as acute mental health issues. These are not included on the home care services pricing list.

Nutrition

Support at Home covers prescribed dietary supplements or aids required due to age-related decline. Providers can also apply for the Enteral Feeding for Aged Care Supplement through Services Australia, where eligible. General expenses, such as weight loss supplements, are not covered.

Care management

Care management covers costs related to supporting in-home care, including care planning, service coordination, advocacy, and education.

Administrative costs covered under service prices are excluded from this category.

Restorative care management

Restorative care management focuses on coordinating care for older people undergoing short-term Restorative Care. Care partners in this category must have clinical qualifications.

As with care management, administrative costs funded through service pricing are excluded. 

Personal care

Personal care services help older people maintain independence in daily life. Under Support at Home, these services include assistance with personal hygiene, daily activities, medication, and continence management. Professional services and those funded through other programs are not included.

Social support and community engagement

This category covers individual or group support, social activities, cultural support, digital education, and assistance with personal affairs.

It can include simple activities like meeting with friends or attending events, as well as more complex needs such as translation services. Membership fees, service fees, and activities funded by other programs are not covered.

Therapeutic services for independent living

Therapeutic services include acupuncturists, chiropractors, remedial massage therapists, and osteopaths. However, these services are only funded if other programs do not provide coverage.

Respite

Respite care provides relief for the usual carer by another person. Respite care funded by other programs, such as residential respite under the AN-ACC model, is not covered.

Transport

The Transport category covers both direct and indirect transport services, such as taxis or rideshares. However, expenses such as buying a vehicle, public transport costs, or holiday travel cannot be funded.

Assistive technology and home modifications

Support at Home provides funding for assistive technology and home modifications through the AT-HM scheme. This funding is in addition to quarterly services funding, and supports equipment and home adjustments needed to maintain your independence, comfort, and safety.

Domestic assistance

Domestic assistance covers help with tasks like general cleaning, laundry, and shopping. However, it does not include professional services like pest control, carpet cleaning, or dry cleaning. Groceries are also not covered under shopping assistance.

Home maintenance and repairs

Home maintenance covers tasks like light gardening, lawn mowing, and minor repairs. Professional services are excluded unless there are significant age-related risks. Landlord responsibilities, housing authority work, or items covered by insurance are also not funded.

Meals

Support at Home can fund meal preparation and delivery. However, it cannot be used for ingredients, takeaway food, or meals for others in the household.

More details about Support at Home services

This article provides an overview of the 14 service categories funded under the Support at Home program. For more details on the home care services pricing list, visit this link or download a copy from this site.

If you’d like to speak with someone about Support at Home, call us on 1300 459 190 or via our website.

Introducing Home Care Academy

Home Care Academy

As the global population ages, the need for quality home care services continues to grow. Families, caregivers, coordinators, and care recipients all want to ensure that in-home care is both effective and compassionate. Introducing Home Care Academy—an educational platform created by Trilogy Care to elevate the standards of home care through accessible and comprehensive education for everyone involved in the care journey.

What is Home Care Academy?

Home Care Academy is an innovative online platform powered by Trilogy Care, designed to equip caregivers, family members, and care recipients with the skills and knowledge needed to navigate in-home care. Whether you are a professional support worker, a family member caring for a loved one, or a care recipient wanting to understand and engage in your care, Home Care Academy offers resources tailored to your needs.

Quality care starts with quality education. Providing or receiving care at home can present unique challenges, from managing daily tasks to addressing complex medical needs. Home Care Academy offers tools, guidance, and confidence to navigate these challenges with compassion and respect.

Why Home Care Academy?

Home Care Academy is committed to delivering high-quality, practical training and resources for everyone involved in home care. Our curriculum covers essential topics like personal care, managing chronic conditions, dementia care, and emergency preparedness, ensuring that learners can immediately apply their knowledge to real-life situations. Developed by industry experts, our courses are accurate, relevant, and designed for flexible, on-demand learning that fits your schedule.

We are dedicated to fostering an inclusive and diverse learning environment. Our training materials are culturally sensitive, ensuring all learners feel respected and supported regardless of background, culture, or experience level. Upon completion, learners receive certifications that acknowledge their skills and commitment to quality care.

Beyond education, we foster a supportive community where caregivers, families, and care recipients can connect, share experiences, and continue learning. Courses will be released progressively, offering a comprehensive and accessible learning journey for all.

A resource for everyone involved in care

Home Care Academy was designed for a wide audience. Professional caregivers can enhance their skills and advance their careers, while family members can gain the confidence they need to care for loved ones at home. Care recipients can better understand their care, empowering them to take an active role in decisions that affect their daily lives. Care coordinators can deepen their expertise to provide effective support and manage care plans.

Looking ahead

As we prepare to launch Home Care Academy, we are excited about the impact it will have on home care across the country. By providing comprehensive education and fostering a community of informed and compassionate individuals, we aim to raise the standard of home care—ensuring that every person receiving or providing care at home does so with dignity, respect, and the highest quality of service.

We invite you to join us on this journey. Whether you’re a professional caregiver, a family member, a care recipient, or a coordinator, Home Care Academy is here to support you every step of the way.

Click here to view Home Care Academy!

Discover the future of home care education with Home Care Academy—where knowledge meets compassion.

Support at Home – how will it impact your care?

support at home

As the new Support at Home program approaches, it’s natural to feel uncertain about how these changes will affect the support you receive through your Home Care Package. However, Support at Home is designed to enhance the care experience for individuals receiving home care.

What is changing with Support at Home?

In a previous article, we outlined some of the changes coming with the transition to Support at Home. Now that more information is available, we can provide further details.

Unspent funds

As you may know, existing care recipients will transition to Support at Home on 1 November 2025. Your Support at Home package will match your current funding level.

But what happens to any unspent funds you’ve accumulated?

You will retain any unspent funds accrued under your Home Care Package. These funds can continue to be used for ongoing services or as part of the Assistive Technology and Home Modifications (AT-HM) Scheme, which is designed for home improvements.

How is the income tested care fee changing?

If you currently pay an income tested care fee, it’s important to know how the changes will affect your payments.

You will still be required to pay a contribution, but this will be at an individualised discounted rate to ensure that you do not pay more than you currently do under the Home Care Package.

If you currently do not pay an income tested care fee, you won’t be required to pay additional fees under the new system. This ensures that no one is financially disadvantaged by the transition.

Can I still self-manage?

Yes, self-management will still be available under Support at Home. Current Home Care Package recipients can continue to manage their own care and support through Trilogy Care.

What do the new funding classifications mean?

Support at Home will introduce eight classifications for ongoing services, replacing the four Home Care Package levels. Each classification comes with a budget for participants to access services.

Here are the classifications and their approximate funding levels (these figures are yet to be finalised):

ClassificationQuarterly budgetAnnual amount
1~$2,750~$11,000
2~$4,000~$16,000
3~$5,500~$22,000
4~$7,500~$30,000
5~$10,000~$40,000
6~$12,000~$48,000
7~$14,500 ~$58,000
8~$19,500~$78,000

What if I was already receiving funding?

If you’re currently receiving Home Care Package funding, you’ll transition to the following amounts:

Transitioned home care recipientsQuarterly budgetAnnual amount
1$2,708$10,833
2$4,762$19,049
3$10,365$41,460
4$15,713$62,853

What is the AT-HM Scheme and how does it impact my funds?

Support at Home will also introduce the Assistive Technology and Home Modifications (AT-HM) Scheme, which gives care recipients access to assistive technology and home modifications without needing to save funds from their individual budgets.

The proposed funding amounts are as follows:

Funding tierAmount
LowUnder $500
MediumUp to $2,000
HighUp to $15,000

This scheme will allow you to receive more care hours without sacrificing essential technology or home modifications.

When will more information about Support at Home be available?

As the launch of Support at Home draws closer, more information will be shared.

We are committed to keeping you informed and providing updates so that you feel confident about the new system. In the meantime, you can learn more by visiting this this link.

If you require Home Care now, please give us a call on 1300 459 190 or contact us online.

What community services are available to older Australians?

what community services are available

There are many community services available for older Australians. These are typically free and allow you to engage with government and community-run programs to enhance your lifestyle and wellbeing. For those on a Home Care Package, community services may assist with items and tasks that are not covered by the package funding.

What are community services?

Community services come in many forms, often as group activities run by volunteers or people passionate about supporting aged care. These groups might meet once a week for coffee, a walk, or just a chat. While the activities may be simple, they offer valuable opportunities for social interaction with people of a similar age.

One great example is the Rockhampton 60 and Better Program, where the group meets on the first Wednesday of each month for coffee and on the second Monday for lunch. These meet-ups provide older people with the chance to connect and have meaningful conversations.

Regular social interaction like this can play a vital role in preventing feelings of isolation and loneliness, which is particularly important for older people.

Who provides community services?

Community services can be delivered by individuals or organisations that want to provide their time and effort to improve the wellbeing of others. Local governments may also provide community services based on their location.

Government services

Local governments offer a range of community services that help older Australians access programs to enhance their quality of life. These services may include:

  • Immunisation clinics – Councils often offer free vaccinations, particularly to those who are vulnerable
  • Cab services – Councils offer cab services to people who find it challenging to complete essential tasks, such as grocery shopping or accessing medical appointments. If you live in Brisbane for example, you can check if you are eligible for this service here
  • Events and activities – Councils often run programs such as classes, social outings, or even award nights for older residents
  • Pension concessions – Certain councils offer discounted rates for pensioners
  • Bin collection service – Councils can arrange in-home bin collection services if you’re unable to manage it yourself

Volunteer services

Many community services are provided by volunteers, often coordinated by organisations dedicated to providing care services. These services can include any assistance that older Australians require, including:

  • Gardening
  • Household maintenance
  • Social visits
  • Administration tasks
  • Running classes or courses
  • Helping in respite care
  • Assisting in residential aged care

How can I connect with community services?

Accessing community services varies depending on where you live. We recommend visiting your local council’s website to explore the services available. For instance, Brisbane City Council’s community support page lists all the services offered in their area.

Additionally, you can use sites such as My Community Directory or Our Community to find organisations that can provide you with services you need. You may also wish to read our article on the aged care volunteer scheme for more information.

If you would like to get involved with volunteering or providing community support, there are websites such as Seek Volunteer that can connect you to relevant services.

If you need more assistance, please contact us via our website, or call 1300 459 190.

Support at Home - How will it change aged care at home?

The Home Care Package program will be replaced by the Support at Home program from 1 November 2025. As part of the aged care reforms, all Home Care Package recipients will be transitioned to this new system. The Support at Home 2025 program has been developed to enable more funding, provide a higher quality of care, and improve the overall system as Australia’s population continues to age and aged care at home becomes more important.

No Worse Off Principle

To ensure all Home Care Package recipients continue to receive the funding they need, the “No worse off” principle has been introduced. This ensures that your funding will not be reduced during the transition to the Support at Home 2025 program.

Moving to Support at Home

The introduction of the Support at Home program allows individuals with a Home Care Package to maintain their funding level and keep any unspent funds. This ensures that no care recipient will lose the care they need under the new system.

The “No worse off principle” will apply to contributions arrangements for people who, as of 12 September 2024, were either receiving a Home Care Package, on the National Priority System, or assessed as eligible for a package. These participants will not face higher contributions compared to what they would have paid under the Home Care Package arrangements.

What else is changing?

The Support at Home 2025 system is being reformed to improve the delivery of care and funding within aged care at home. Some key changes include:

  • Faster access to funding, reducing waiting times
  • Expanded classification system, now with ten categories, providing more funding options for care recipients
  • Defined services list, offering greater transparency about what the Support at Home program covers
  • Capped price system to prevent aged care recipients from being overcharged, allowing more care hours and assistance

Independence at home

The Support at Home system places a strong emphasis on independence. Clients managing aged care at home will have immediate access to assistive technology and home modifications through the new Assistive Technology and Home Modifications (AT-HM) Scheme. This separate funding scheme means that care recipients no longer need to save their package funds for these supports.

The AT-HM scheme will cover prescriptions, item purchases, delivery, and installation. Additionally, extra funding is available for restorative care and end-of-life care, with up to $25,000 provided over a 12-week period, as needed.

What are the fees?

Contributions in the Support at Home 2025 system differ from the Home Care Package. The new program is designed to help keep people at home and out of hospital. Services are divided into three categories: clinical care, independence, and everyday living.

  • Clinical care (e.g., nursing and physiotherapy): Fully funded by the government across the aged care system to help keep care recipients healthy and active
  • Independence services (e.g., personal care): Moderately funded, reflecting their importance in maintaining independence
  • Everyday living services (e.g., cleaning and gardening): Attract higher contribution rates, as these are not typically covered by government funding

Fees will depend on your funding level and personal circumstances (whether you are a full pensioner, part pensioner, or self-funded retiree). However, under the no worse off principle, current Home Care Package recipients will not pay more when they move to the Support at Home program.

When do the changes take effect?

The Support at Home system will take effect from 1 November 2025. This allows time for care recipients, carers, service providers, and My Aged Care to prepare for the transition to the new aged care at home program.

While the system is changing, it is expected that recipients will receive more comprehensive, high-quality care under Support at Home. These reforms aim to enhance the level of support available to you at home.

For more information, visit the Department of Health’s website or sign up for the online webinar.