Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what management tier would suit your care needs and lifestyle, and how to start the process.
Regain independence, control, and freedom with Trilogy Care
Whether you're new to home care or transitioning to Trilogy Care for the first time, "Your guide to making every care hour matter" provides expert insights and practical advice to support you every step of the way.
Frequently Asked Questions
The Support at Home program is an Australian Government initiative that helps older Australians live independently in their own homes. It provides funding for a range of care services, allowing you to choose the support you need, from the providers you prefer, for as long as you like.
To access a Support at Home funding, you’ll need to complete an aged care assessment to determine your eligibility. If approved, you’ll be assigned a funding when it becomes available. From there, you can partner with your chosen provider to select the services that best suit your needs, using the government funding allocated to you each year.
To be eligible for a Support at Home funding, My Aged Care states that you must be an older person who needs coordinated services to continue living at home. Generally, this applies to people aged 65 years or older (or 50 years or older for Aboriginal and Torres Strait Islander people). To access Support at Home funding, you can check your eligibility using theMy Aged Care eligibility tool.
After completing your aged care assessment, you will be placed in the Support at Home Priority System if you are eligible for a Support at Home package. This system considers both the level of care you need, as determined in your assessment, and the date you were approved for a package. Once a package becomes available, it will be assigned to you.
Your dedicated Care Manager will meet with you over the phone or via video call to understand your needs and create a personalised care plan that fits within your Support at Home budget. This plan outlines the specific services you will receive to support your care and independence.
If you choose to self-manage your Support at Home funding, you will be responsible for sourcing your own support workers. If you have an email and can use a computer, managing your own care team is simple. Websites like Find a Carer and Careseekers connect you with available carers in your area.
In a Fully Managed home care service, the provider takes care of everything—scheduling services, sourcing workers, and managing finances. While this hands-off approach can be convenient, it comes at a cost. You could lose up to 35% of your package funds in high fees, with no flexibility in choosing your own carers.
With Self-Managed home care, you stay in control. You choose the services you receive and select your own workers, while your provider handles finances and compliance.
The Commonwealth Home Support Programme (CHSP) provides basic support to help older Australians live independently at home. If you need ongoing, higher-level care, Support at Home funding offers a more comprehensive solution, with a provider coordinating services to meet your needs. In most cases, you cannot receive both CHSP and SaH services at the same time.
Trilogy Care service options
SM | FC | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) Clinical escalation support | ||
FUNDING ADMINISTRATION Paying invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
TRILOGY CARE PORTAL ACCESS Dashboard access to care plan, services, budgets and invoices | ||
DEDICATED CARE COORDINATION Dedicated care coordinator Registration support Assessment and documentation support | ||
WORKER SOURCING AND ENGAGEMENT Source and onboard care workers Screen for skills and values Confirm avaiability and rates Book and manage selected workers | ||
HIGH NEEDS COORDINATION Supports clients with complex, multi-disciplinary needs |
SM = Self Managed
FC = Fully Coordinated
Changing lives one story at a time -
See what our clients have to say
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I've made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate
I have had a very good experience in any dealings I have with Trilogy Care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew
Recently switched to self-managing my and my husbands my age care package through Trilogy Care. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when I needed advise, or would always return my calls if she wasn't available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronised. With Trilogy Care, I am in control again.
- Janet
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, Solonaima, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy Care.
- Moira
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Support at Home funding as soon as possible.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your funding begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Support at Home funding. We will provide updates about changes to your situation, as well as providing regular check-ins.
Why choose Trilogy Care?
Enjoy more value, choice and freedom to live life on your terms. With some of thelowest feesin the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.
How It Works Benefits
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Fast approvals
Get started quickly with less hassle
Personalised support
That's tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Manage your care anytime, anywhere online