Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what package would suit your care needs and lifestyle, and how to start the process.
Home Care Package providers - your questions answered
When looking for a Home Care Package provider, it's important to have the information you need to make an informed decision.
To help you on your care journey, we have created a comprehensive guide on Home Care Package providers. This guide is designed specifically for people researching care options so you can make informed decisions about your home care.
Our simple-to-read handbook, designed specifically for you, provides you with all the information you need to confidently weigh your home care options
Frequently Asked Questions
Learn where to start when selecting a Home Care Provider. Get information about what questions to ask while choosing your home care provider.
Understand the differences between Fully Managed and Self Managed providers so you can determine which management option is most suitable for you.
Discover how different providers set their rates and the varied costs for the services involved, ensuring full transparency in your Home Care Package.
Learn about care planning and how it should align with your health goals to provide you with individual support to maintain your independence at home.
Explore what is included and excluded in Home Care Packages, helping you understand what services and costs are covered to ensure your care needs are met effectively.
What is included in my management fee?
Trilogy Care inclusions
SM15% | FC26% | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) | ||
PACKAGE MANAGEMENT Payment of invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
CARE COORDINATION Registration support Assessment and documentation support Source and book care workers Invoice management |
SM = Self Managed
FC = Fully Coordinated
Changing lives one story at a time -
See what our clients have to say
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I've made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate
I have had a very good experience in any dealings I have with trilogy care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew
Recently switched to self managing my and my husbands my age care package through Trilogy. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when i needed advise, or would always return my calls if she wasn't available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronized. With Trilogy, I am in control again.
- Janet
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, SOLONAIMA, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy.
- Moira
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Home Care Package as soon as possible.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your package begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Home Care Package. We will provide updates about changes to your package or situation, as well as providing regular check-ins.
Why choose Trilogy Care?
Enjoy more value, choice and freedom to live life on your terms. With some of the lowest fees in the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.
How It Works Benefits
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Fast approvals
Get started quickly with less hassle
Personalised support
That's tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Manage your care anytime, anywhere online