Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what management tier would suit your care needs and lifestyle, and how to start the process.
Self-managed Support at Home funding and My Aged Care made easy
Trilogy Care empowers you to self-manage your Support at Home (SaH) funding giving you the freedom to choose the workers you want, when it suits you, and at a rate you are comfortable in paying. Our team guides you through the entire process with My Aged Care, including the My Aged Care assessment and more.
Frequently Asked Questions
Self Managed home care refers to a model of care where individuals take control of their own care services. This approach allows for greater flexibility, personalisation, and autonomy in managing one’s care. Key features include:
- Choice and control: Individuals have the freedom to select their care providers and the types of services they receive, tailoring care to their specific needs and preferences.
- Budget management: Clients manage their allocated care budgets, deciding how funds are spent on various services and supports.
- Personalised care plans: Care plans are customised to meet the unique needs and goals of the individual, ensuring that care is aligned with their lifestyle and preferences.
- Direct communication: Individuals have direct communication with their care providers, fostering better relationships and more responsive care.
- Flexibility: Self-management care offers the flexibility to adjust services as needs change, providing a dynamic and responsive care experience.
- Empowerment: By taking an active role in managing their care, individuals gain a sense of empowerment and independence, enhancing their overall well-being.
Self-managing your Support at Home funding is particularly beneficial for those who want to maintain a high level of independence and have the capacity to oversee their care arrangements.
This option offers flexibility and control over your home care.
- Choose your own care workers
- Dedicated care partner
- Your care plan
- Your care budget
- Supplements included
- No more fees or charges
Fully Coordinated
Ideal for those who want extra support.
- Care coordination support
- Choose your own care workers
- Dedicated care partner
- Your care plan
- Your care budget
- Supplements included
- No more fees or charges
My Aged Care is the Australian Government’s online and phone service that provides information, support, and access to aged care services. Whether you’re looking for home care, respite, or residential aged care, My Aged Care helps connect older Australians with the right providers.
You can reach My Aged Care through their website myagedcare.gov.au or by calling the My Aged Care contact centre for assistance with assessments, referrals, and service providers.
When selecting a My Aged Care service provider, consider factors such as services offered, availability, costs, and customer reviews. The My Aged Care find a provider tool helps you explore and compare different options.
Yes, you have the flexibility to change My Aged Care providers if your current provider no longer meets your needs. You can use My Aged Care gov au to search for alternative providers and manage your services accordingly.
Trilogy Care service options
SM | FC | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) Clinical escalation support | ||
FUNDING ADMINISTRATION Paying invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
TRILOGY CARE PORTAL ACCESS Dashboard access to care plan, services, budgets and invoices | ||
DEDICATED CARE COORDINATION Dedicated care coordinator Registration support Assessment and documentation support | ||
WORKER SOURCING AND ENGAGEMENT Source and onboard care workers Screen for skills and values Confirm avaiability and rates Book and manage selected workers | ||
HIGH NEEDS COORDINATION Supports clients with complex, multi-disciplinary needs |
SM = Self Managed
FC = Fully Coordinated
Changing lives one story at a time -
See what our clients have to say
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I've made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate
I have had a very good experience in any dealings I have with Trilogy Care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew
Recently switched to self-managing my and my husbands my age care package through Trilogy Care. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when I needed advise, or would always return my calls if she wasn't available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronised. With Trilogy Care, I am in control again.
- Janet
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, Solonaima, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy Care.
- Moira
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Support at Home funding as soon as possible.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your funding begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Support at Home funding. We will provide updates about changes to your situation, as well as providing regular check-ins.
Why choose Trilogy Care?
Enjoy more value, choice and freedom to live life on your terms. With some of thelowest feesin the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.
How It Works Benefits
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Fast approvals
Get started quickly with less hassle
Personalised support
That's tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Manage your care anytime, anywhere online