Better care, brighter futures: 2025 and beyond

As the New Year begins, we at Trilogy Care are looking ahead to explore how we can continue to enhance aged care for you. One of the most significant changes coming up is the Support at Home program, and we’re here to keep you updated and informed every step of the way. We’re also making exciting improvements to our day-to-day services. From upgrading the Trilogy Care Portal to introducing new initiatives, everything we’re doing is focused on improving your experience as a care recipient.

Support at Home – helping you transition

On 1 July 2025, the Support at Home program will officially replace Home Care Packages. If this sounds overwhelming, don’t worry—Trilogy Care is here to guide you through the transition and ensure it’s as seamless as possible. For those already receiving a Home Care Package, the “No Worse Off” principle guarantees you’ll retain your current care hours, funding, and services. Your wellbeing remains our top priority. Have questions or concerns? Our team is always here to help and provide the information you need.

Trilogy Care Portal: easier, faster, better

We’ve been working behind the scenes to upgrade the Trilogy Care Portal, making it even easier for you to self-manage your care. Here’s what’s new:

• Improved budget visibility so you can see exactly where your funds are going
• Faster payments for greater convenience
• Simplified access to forms to save you time

These updates are part of our ongoing commitment to delivering a smoother, more efficient experience for you.

The Single Assessment System

In late 2024, the aged care assessment process underwent a big change. The introduction of the Single Assessment System (SAS) combines ACAT and RAS assessments, the old assessment systems, into one streamlined process. With the SAS, you’ll benefit from:

• A more effective way of identifying your care needs
• Reassessments with the same organisation, so you don’t have to retell your story

This change makes accessing the right care simpler and less stressful for you.

Home Care Academy: expanded learning opportunities

Our Home Care Academy, launched in 2024, provides a free, valuable online learning resource for care recipients, their families, and carers. As we move into 2025, we’re adding even more courses to help you stay informed and empowered. We’ll keep you updated on new courses and how they can benefit you.

Looking ahead to 2025

2025 is set to be a transformative year for aged care, and Trilogy Care is here to support you every step of the way. From the introduction of Support at Home to exciting improvements in our Portal, Home Care Academy, and assessment systems, we’re focused on ensuring your experience continues to improve. As always, if you need assistance contact your care partner, call 1300 459 190, or send us a message on our website. Thank you for being part of the Trilogy Care community. Together, we’re building a brighter future for aged care.