Important Update: Support at Home changes are coming November 2025. Trilogy Care is here to help you prepare.
Support at Home
Enjoy an easy transition with Trilogy Care
From 1 November 2025, aged care at home is changing. The Support at Home program, the government's new aged care program, will replace the current Home Care Package system, introducing a streamlined and more personalised approach to care.
Whether you're currently receiving support or just beginning your journey, Trilogy Care is here to help. We make understanding the new home care program simple—ensuring you know what's changing, what stays the same, and how to make the most of your care.
Explore our informative articles, Client contribution calculator and FAQs to stay up to date with Support at Home.
About Support at Home
Trilogy Care is here to guide you
TheSupport at Home programis a key reform in Australia's new aged care program, designed to deliver greater consistency, transparency and choice for older Australians receiving care at home.
This transformation is more than just a name change—it's a shift in how aged care services are funded, structured and delivered.
What changed under the new aged care program
Under the Support at Home program, clients saw three major changes
Quarterly budgets replaced daily subsidies
Provides more predictability and flexibility when planning care
Services were grouped into three structured categories
Includes Clinical care, Independence support and Everyday living support
New client classifications were introduced
Grandfathered, Hybrid, and New - determining funding rules and fee contributions
Trilogy Care helps you make sense of these aged care changes by:
- Explaining which participant group you belong to and what that means for your fees and entitlements
- Supporting you to manage your quarterly budget and prioritise the services that matter most
- Guiding you through eligibility, reassessments and provider choices under the new system
- Making aged care simple, transparent and tailored - so you can live well at home, with the right support around you
Support at Home calculator
Quickly estimate your home care costs with our simple, personalised SAH Quarterly Calculator — understand your funding, fees and contributions in minutes.
Support at Home case studies
These real-life case studies will help you understand how the Support at Home changes work in practice, whether you are a Grandfathered Client, a Hybrid Client, or new to the system.
Each scenario explains what to expect based on different financial situations, including full Age Pension, part-pension, and self-funded retirees. You will see how quarterly budgets, client contributions, unspent funds, and the service list will apply in everyday situations.
Grandfathered clients
Hybrid clients
New clients
More information about Support at Home
Looking for clear, up-to-date guidance? Our library of Support at Home articles breaks down everything you need to know about this new aged care program—and what it means for you.
Frequently Asked Questions
Find answers to common questions about the Support at Home program and how it affects your aged care services.
Understanding Support at Home
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Yes. All clients who were receiving a Home Care Package, automatically transitioned to the Support at Home program at the same funding level.
The Support at Home program introduces several improvements over the current Home Care Package system:
Still need help?
Call us on 1300 459 190 or email us your question. We’re here to support you.
1300 459 190