Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what package would suit your care needs and lifestyle, and how to start the process.
Guide to ACAT, aged care assessments, and Home Care Packages
Are you considering applying for a Home Care Package?
We've pulled together a list of some frequently asked questions about ACAT, aged care assessments, and Home Care Packages (or ACAT packages) to help you understand the process.
Frequently Asked Questions
A Home Care Package is a government-funded program designed to provide older Australians with the necessary support and assistance to help them remain living independently in their own homes for as long as possible. It is a tailored home help package of services that can include a range of supports such as personal care, nursing care, assistance with household tasks, transport, and more.
A Home Care Package provider is an organisation or entity that is approved and accredited by the Australian government to deliver aged care services to individuals who have been assessed as eligible to receive a Home Care Package (HCP). These providers play a crucial role in the delivery of personalised care and support to older Australians who wish to remain living independently in their own homes. The responsibilities and services of a Home Care Package provider include developing a care plan; management of funds; monitoring and reviewing care, and compliance with aged care regulations and legislation.
- Check your eligibility with My Aged Care
- Book an ACAT assessment
- Find out your assessment outcome
- Research your Home Care Package provider options (remember to look for Self Managed Home Care Package providers if you wish to use self-management)
- Start receiving care services
A Self Managed Home Care Package is a style of HCP that allows care recipients to oversee their own care – with some assistance from Trilogy Care.
As a Self Managed Home Care Package provider, we are highly experienced in teaching older Australians how to access Self Managed home care.
An ACAT assessment, which stands for Aged Care Assessment Team assessment, is a comprehensive evaluation conducted by My Aged Care to determine the level of care and support needed for older Australians who may be experiencing difficulties with daily living activities due to aging, illness, or other factors.
This system has been replaced by the Single Assessment System, or SAS, which helps older people access things like Self Managed Home Care Packages more easily.
An aged care assessment is conducted by an ACAT team member, usually a nurse or social worker, who will visit you to understand your care needs. Based on your assessment, they will recommend suitable aged care services, including ACAT Home Care Packages.
ACAT assessment levels refer to the different levels of care you may be approved for, ranging from basic home support to high-level residential aged care. Your level will determine the services you can access.
Yes, if you disagree with your ACAT assessment outcome, you can request a review or appeal the decision. Contact My Aged Care or your ACAT assessor for guidance on the process.
An ACAT assessment NSW follows the standard national process. You need to apply through My Aged Care, and an assessor will evaluate your care needs at home. If eligible, you will be approved for services such as ACAT Home Care Packages or residential care.
To apply for an ACAT assessment QLD, contact My Aged Care or your GP for a referral. Once approved, you will be able to access a range of government-subsidised aged care services based on your needs.
An ACAT assessment SA involves a face-to-face meeting with an assessor who will discuss your current health, mobility, and home situation. The goal is to determine the right level of support for you.
To arrange an ACAT assessment WA, visit My Aged Care or call their helpline. The process includes a home visit, where an assessor will review your care needs and recommend suitable aged care services.
What is included in my management fee?
Trilogy Care inclusions
SM15% | FC26% | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) Clinical escalation support | ||
FUNDING ADMINISTRATION Paying invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
TRILOGY CARE PORTAL ACCESS Dashboard access to care plan, services, budgets and invoices | ||
DEDICATED CARE COORDINATION Dedicated care coordinator Registration support Assessment and documentation support | ||
WORKER SOURCING AND ENGAGEMENT Source and onboard care workers Screen for skills and values Confirm avaiability and rates Book and manage selected workers | ||
HIGH NEEDS COORDINATION Supports clients with complex, multi-disciplinary needs |
SM = Self Managed
FC = Fully Coordinated
Changing lives one story at a time -
See what our clients have to say
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I've made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate
I have had a very good experience in any dealings I have with trilogy care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew
Recently switched to self managing my and my husbands my age care package through Trilogy. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when i needed advise, or would always return my calls if she wasn't available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronized. With Trilogy, I am in control again.
- Janet
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, SOLONAIMA, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy.
- Moira
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Home Care Package as soon as possible.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your package begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Home Care Package. We will provide updates about changes to your package or situation, as well as providing regular check-ins.
Why choose Trilogy Care?
Enjoy more value, choice and freedom to live life on your terms. With some of the lowest fees in the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.
How It Works Benefits
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Fast approvals
Get started quickly with less hassle
Personalised support
That's tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Manage your care anytime, anywhere online
