Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what management tier would suit your care needs and lifestyle, and how to start the process.
Guide to aged care assessments, and Support at Home
Are you considering applying for a Support at Home funding?
We've pulled together a list of some frequently asked questions about aged care assessments, and Support at Home funding (aged care funding) to help you understand the process.
Frequently Asked Questions
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
A Support at Home provider is an organisation or entity that is approved and accredited by the Australian government to deliver aged care services to individuals who have been assessed as eligible to receive a Support at Home funding. These providers play a crucial role in the delivery of personalised care and support to older Australians who wish to remain living independently in their own homes. The responsibilities and services of a support at Home provider include developing a care plan; management of funds; monitoring and reviewing care, and compliance with aged care regulations and legislation.
- Check your eligibility with My Aged Care
- Book an aged care assessment
- Find out your assessment outcome
- Research your Support at Home provider options (remember to look for Self Managed providers if you wish to use self-management)
- Start receiving care services
A Self-managed Support at Home funding is a style of an aged care funding that allows care recipients to oversee their own care – with some assistance from Trilogy Care.
As a Self-managed Support at Home funding provider, we are highly experienced in teaching older Australians how to access Self-managed home care.
An aged care assessment is a comprehensive evaluation conducted by My Aged Care to determine the level of care and support needed for older Australians who may be experiencing difficulties with daily living activities due to aging, illness, or other factors.
This system is now known as the Single Assessment System, or SAS, which helps older people access things like Support at Home funding more easily.
An aged care assessment is conducted by an SAS team member, usually a nurse or social worker, who will visit you to understand your care needs. Based on your assessment, they will recommend suitable aged care services, including Support at Home funding.
Yes, if you disagree with your SAS assessment outcome, you can request a review or appeal the decision. Contact My Aged Care or your SAS assessor for guidance on the process.
An SAS assessment NSW follows the standard national process. You need to apply through My Aged Care, and an assessor will evaluate your care needs at home. If eligible, you will be approved for services such as Support at Home funding or residential care.
To apply for an SAS assessment QLD, contact My Aged Care or your GP for a referral. Once approved, you will be able to access a range of government-subsidised aged care services based on your needs.
An SAS assessment SA involves a face-to-face meeting with an assessor who will discuss your current health, mobility, and home situation. The goal is to determine the right level of support for you.
To arrange an SAS assessment WA, visit My Aged Care or call their helpline. The process includes a home visit, where an assessor will review your care needs and recommend suitable aged care services.
Trilogy Care service options
SM | FC | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) Clinical escalation support | ||
FUNDING ADMINISTRATION Paying invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
TRILOGY CARE PORTAL ACCESS Dashboard access to care plan, services, budgets and invoices | ||
DEDICATED CARE COORDINATION Dedicated care coordinator Registration support Assessment and documentation support | ||
WORKER SOURCING AND ENGAGEMENT Source and onboard care workers Screen for skills and values Confirm availability and rates Book and manage selected workers | ||
HIGH NEEDS COORDINATION Supports clients with complex, multi-disciplinary needs |
SM = Self Managed
FC = Fully Coordinated
Changing lives one story at a time -
See what our clients have to say
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I've made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate
I have had a very good experience in any dealings I have with Trilogy Care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew
Recently switched to self-managing me and my husbands my age care package through Trilogy Care. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when I needed advise, or would always return my calls if she wasn't available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronised. With Trilogy Care, I am in control again.
- Janet
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, Solonaima, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy Care.
- Moira
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Support at Home funding as soon as possible.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your funding begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Support at Home funding. We will provide updates about changes to your situation, as well as providing regular check-ins.
Why choose Trilogy Care?
Enjoy more value, choice and freedom to live life on your terms. With some of thelowest feesin the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.
How It Works Benefits
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Fast approvals
Get started quickly with less hassle
Personalised support
That's tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Manage your care anytime, anywhere online