Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what package would suit your care needs and lifestyle, and how to start the process.
Submit expense reimbursement requests
Submit and manage billing information
Provider registration and workforce details
Share your experience and suggestions
Report incidents and safety concerns
Request time off and leave applications
Submit privacy-related complaints
Trilogy Care empowers you to self-manage your Home Care Package (HCP) giving you the freedom to choose the workers you want, when it suits you, and at a rate you are comfortable in paying. Our team guides you through the entire process with My Aged Care, including the My Aged Care assessment and more.
Self Managed home care refers to a model of home care where individuals take control of their own care services. This approach allows for greater flexibility, personalisation, and autonomy in managing one's care. Key features include:
Self-managing your Home Care Package is particularly beneficial for those who want to maintain a high level of independence and have the capacity to oversee their care arrangements.
Care services for 15% of your Home Care Package. This option offers flexibility and control over your home care.
Care coordination and care services for 26% of your Home Care Package. Ideal for those who want extra support.
My Aged Care is the Australian Government’s online and phone service that provides information, support, and access to aged care services. Whether you’re looking for home care, respite, or residential aged care, My Aged Care helps connect older Australians with the right providers.
You can reach My Aged Care through their website myagedcare.gov.au or by calling the My Aged Care contact centre for assistance with assessments, referrals, and service providers.
When selecting a My Aged Care service provider, consider factors such as services offered, availability, costs, and customer reviews. The My Aged Care gov au find a provider tool helps you explore and compare different options.
My Aged Care packages refer to government-subsidised Home Care Packages designed to support older Australians in their homes. These packages include personal care, allied health services, domestic assistance, and more.
Yes, you have the flexibility to change My Aged Care providers if your current provider no longer meets your needs. You can use My Aged Care gov au to search for alternative providers and manage your services accordingly.
SM15% | FC26% | |
---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews | ||
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) | ||
PACKAGE MANAGEMENT Payment of invoices Reimbursements Monthly statements | ||
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | ||
CARE COORDINATION Registration support Assessment and documentation support Source and book care workers Invoice management |
SM = Self Managed
FC = Fully Coordinated
See what our clients have to say
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Home Care Package as soon as possible.
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what package would suit your care needs and lifestyle, and how to start the process.
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Before your package begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
We’ll continue to partner with you to manage your budget and administer your Home Care Package. We will provide updates about changes to your package or situation, as well as providing regular check-ins.
Enjoy more value, choice and freedom to live life on your terms. With some of the lowest fees in the industry, more of your funding goes directly to the care and support you need. There are no hidden costs and no surprises. You receive transparent pricing and personalised service tailored to you.
At Trilogy Care, you remain in control, choosing the services and providers that best fit your lifestyle without being locked into restrictive agreements. Our team ensures a simple and stress-free experience, with fast approvals, easy onboarding, and dedicated support at every step. More value, more choice, and more freedom because home care should be about you.