Regain independence, control, and freedom with Trilogy Care
Whether you’re new to home care or transitioning to Trilogy Care for the first time, Your guide to self-management success provides expert insights and practical advice to support you every step of the way.
What is included in my management fee?
Trilogy Care inclusions
What's in the guide?
1.
Who is this guide designed for?
Whether you’re new to home care or transitioning to Trilogy Care for the first time, Your guide to self-management success provides expert insights and practical advice to support you every step of the way.
2.
What topics are covered in the guide?
- Understanding your Home Care Package
- Managing costs
- Engaging and verifying support workers
- The roles of care partners and care coordinators
- Your rights, responsibilities, and where to get additional support
3.
How does it help me manage my HCP?
The guide simplifies the self-management process by explaining how to:
- Set up and track your care plan
- Budget effectively and avoid unexpected costs
- Use the Trilogy Care Portal for real-time financial tracking
4.
Where can I access the guide?
The guide is provided when you sign up for Trilogy Care’s Self-Management PLUS package. If you need another copy, you can contact your care partner or visit Trilogy Care’s website for the latest version.
5.
What makes this guide different from other resources?
Unlike generic aged care guides, Your guide to self-management success is tailored to those who want the benefits of self-management while having access to extra support. It includes detailed, easy-to-follow steps and real-world examples to help you confidently manage your care.
Changing lives one story at a time -
See what our clients have to say
Trilogy Care has been a great platform for us re care for my mum. Hugely due to our fantastic care manager Jess…. great communication, very responsive and proactive and she has made a huge difference to our experience with Trilogy. I highly recommend Trilogy as an overall service.
- Tony Wallace
The shift to Trilogy Care for my Mother has been made so simple. Everything was clearly explained, they are always there when they are needed. They are so helpful and efficient. Nothing is too much trouble. I have absolutely no hesitation in recommending them. I was the best decision I’ve made moving over to Trilogy Care. I will be forever grateful for their patience, help and understanding.
- Kate Stevens
I have had a very good experience in any dealings I have with trilogy care. The staff and company provide exceptional customer service. The aged care sector has been under a lot of pressure lately & I find it refreshing to see the quality of care & the government funding provided, utilised to provide older ones in our community with the people & devices needed to make life a little bit easier.
- Andrew Belik
Recently switched to self managing my and my husbands my age care package through Trilogy. This process was relatively easy with the advice, knowledge and patience of my support worker Jade Swift, being at the end of the phone when i needed advise, or would always return my calls if she wasn’t available. Highly recommend the team. Gives us more of our package to be able to use on essential items, as not being eaten up in fees.
- Jenny Gracie
I am so pleased that I changed to Trilogy Care and to self managing my Level 3 Aged Care Package. The extra funds available to provide support is great, but the greatest thing is the boost to my self-esteem. I am able to use my skills. I am no longer being patronized. With Trilogy, I am in control again.
- Janet Pollock
I am finding Trilogy very helpful and attentive. I have a wonderful package care person, SOLONAIMA, who treats me like a real person which is so important as we age. For anyone looking to self manage I can thoroughly recommend Trilogy. Once signed up just take the time to get aqualinted with their system and things will go smoothly. Good Luck and enjoy mutual respect, with Trilogy.
- Moira Hurley
How it works
My Aged Care can be a difficult process to navigate on your own. At Trilogy Care, we help guide you through each step of the journey. Follow the steps below to start self-managing your Home Care Package as soon as possible.
Contact Trilogy Care
Give our team a call on 1300 459 190 or contact us via the form on our website. Our friendly team is available to discuss your options, what package would suit your care needs and lifestyle, and how to start the process.
Care plan creation
The Trilogy Care team will work with you and your care circle to design a care plan and budget that suits your lifestyle, preferences, and support needs.
Locate workers
Before your package begins, you should find care workers or support organisations that can provide the services you need to stay independent and empowered at home.
Begin services
We’ll continue to partner with you to manage your budget and administer your Home Care Package. We will provide updates about changes to your package or situation, as well as providing regular check-ins.
Why Choose Trilogy Care?
Why self-manage with Trilogy Care? We give you more value, choice, and freedom so you can live life on your terms. With some of the lowest fees in the industry, more of your funding goes directly towards the care and support you need. No hidden costs, no surprises—just transparent pricing and personalised service designed around you.
With Trilogy Care, you’re in control. Choose the services and providers that suit your lifestyle, without being locked into restrictive agreements. Our team makes it simple and stress-free to manage your Home Care Package, with fast approvals, easy onboarding, and dedicated support every step of the way. More value, more choice, and more freedom—because home care should be about you.
More value
Low fees mean more care hours for you
Total choice
Select the services and carers that work for you
No hidden costs
Transparent pricing with no surprises
Faster approvals
Get started quickly with minimal hassle
Personalised support
Support that is tailored to your needs
Your support, your way
Choose support workers that match your needs
Trilogy Care Portal
Easy online self-service portal to manage your care anytime, anywhere
Frequently Asked Questions
What is a Home Care Package
The Home Care Packages Program is an Australian Government initiative that helps seniors live independently in their own homes. It provides funding for a range of care services, allowing you to choose the support you need, from the providers you prefer, for as long as you like.
To access a Home Care Package, you’ll need to complete an aged care assessment to determine your eligibility. If approved, you’ll be assigned a package when one becomes available. From there, you can partner with your chosen provider to select the services that best suit your needs, using the government funding allocated to you each year.
Who is eligible for a Home Care Package?
To be eligible for a Home Care Package, My Aged Care states that you must be an older person who needs coordinated services to continue living at home. Generally, this applies to people aged 65 years or older (or 50 years or older for Aboriginal and Torres Strait Islander people).
You can check your eligibility by using the My Aged Care eligibility tool.
How long will I have to wait to be assigned a Home Care Package?
After completing your aged care assessment, you will be placed in the National Priority System if you are eligible for a Home Care Package. This system considers both the level of care you need, as determined in your assessment, and the date you were approved for a package. Once a package becomes available, it will be assigned to you.
Estimated wait times for a Level 1 Home Care Package are 3–6 months, while higher-level packages typically have wait times of 9–12 months.* You can check your My Aged Care Client Portal for a more specific estimate. If you are approved for a higher-level package, you can choose to accept a lower-level package as soon as one is available or access Commonwealth Home Support Program (CHSP) services in the meantime. Choosing or declining these options will not affect your place in the priority system—they simply allow you to access support sooner.
What is a care plan?
Your dedicated Care Manager will meet with you over the phone or via video call to understand your needs and create a personalised care plan that fits within your Home Care Package budget. This plan outlines the specific services you will receive to support your care and independence.
What does self-managing my Home Care Package involve?
If you choose to self-manage your Home Care Package, you will be responsible for sourcing your own support workers. If you have an email and can use a computer, managing your own care team is simple. Websites like Find a Carer and Careseekers connect you with available carers in your area.
What is the difference between self-managed home care and fully managed?
In a fully managed home care service, the provider takes care of everything—scheduling services, sourcing workers, and managing finances. While this hands-off approach can be convenient, it comes at a cost. You could lose up to 35% of your package funds in high fees, with no flexibility in choosing your own carers.
With self-managed home care, you stay in control. You choose the services you receive and select your own workers, while your provider handles finances and compliance. At Trilogy Care, you can self-manage for a low flat rate of just 15%, giving you more care hours and greater flexibility.
What’s the difference between a Home Care Package and the Commonwealth Home Support Programmme?
The Commonwealth Home Support Programme (CHSP) provides basic support to help older Australians live independently at home. If you need ongoing, higher-level care, a Home Care Package (HCP) offers a more comprehensive solution, with a provider coordinating services to meet your needs. In most cases, you cannot receive both CHSP and HCP services at the same time.
For more details on eligibility, funding, and available services, check out our article on the differences between Home Care Packages and the Commonwealth Home Support Programme.